Questions, licence keys and refunds

Email us

The fastest way to reach us is hello@prometheuslabs.ca. A person reads and answers every message. We do not offer phone support.

Licence keys

After you buy the full version, your licence key is emailed to the address you paid with. Paste it into the app under "Free version". If it has not arrived within a few minutes, check your spam folder, then email us from the same address you used at checkout.

Lost your key later on? Email hello@prometheuslabs.ca with the email address you used to buy, and we will send your key to that address again.

Refunds

If Photo Admin does not do what you needed, reply to your Stripe receipt email within 30 days and we will refund you. You can also write to hello@prometheuslabs.ca with your receipt.

Technical help

Photo Admin runs in your browser at photoadmin.prometheuslabs.ca/app, and there is also a Windows app. There is no account to log into. For how the app works, Windows install questions and SmartScreen warnings, see the FAQ on the home page.

Privacy questions

Your photos never leave your device. Read the full privacy policy.